Privacy Policy
Tawaf e Haram Travel
Tawaf e Haram Travel respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the measures we take to safeguard it when you use our website or book our Umrah packages and other travel services.
By using our website or booking with us, you agree to the terms of this Privacy Policy.
Who We Are
Tawaf e Haram Travel is a UK-based travel agency specialising in personalised Umrah packages. We arrange flights, hotels, visas, transfers, and other related travel services. We act as an intermediary between our customers and third-party suppliers.
Information We Collect
We collect personal information to provide and improve our services. This may include:
Personal and Contact Information
- Full name, date of birth, gender, nationality
- Postal address, email address, phone or WhatsApp number
Travel Information
- Flight, hotel, and transfer preferences
- Visa information
- Dietary requirements, health information, or special needs
Payment Information
- Credit or debit card details
- Billing address
Technical Information
- IP address, browser type, device type, and website usage data
- Cookies, session data, and analytics information
Optional Information
- Frequent flyer numbers, travel loyalty programs, and traveller profiles
- Call recordings for quality assurance when you contact us by phone
We collect sensitive data such as health, dietary needs, or religious requirements only with your consent. If your booking includes other travellers, you must ensure that you have their consent to provide their personal information.
How We Use Your Information
We use your personal information for the following purposes:
- To process and manage your bookings, including flights, hotels, visas, transfers, and other services
- To communicate booking confirmations, updates, and travel instructions
- To provide customer support before, during, and after your journey
- To comply with legal and regulatory requirements
- To improve our website, services, and customer experience
- To send marketing communications or offers, only if you have given your consent
We do not sell your personal information to third parties.
Sharing Your Information
We may share your personal information with trusted third parties when necessary to provide your travel services. This includes:
- Airlines, hotels, visa authorities, transport providers, and other travel suppliers
- Payment processors for secure payment handling
- Professional advisers or service providers acting on our behalf
- Authorities where required by law
Your personal information may be transferred outside the UK for the purposes of fulfilling travel arrangements. We ensure that any transfers are legally compliant and secure.
Cookies and Website Tracking
Our website uses cookies to improve your browsing experience and analyse site performance. These may include:
- Session cookies to manage bookings or login information
- Persistent cookies for analytics and website improvement
- Cookies for social sharing buttons and embedded content
You may manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.
Security Measures
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
All online payments are processed securely using SSL encryption. We also protect information shared by phone or other communication channels.
Data Retention
We retain personal information only as long as necessary to:
- Complete your booking and provide services
- Meet legal and regulatory requirements
- Resolve disputes or enforce our agreements
After this period, your personal information is securely deleted or anonymised. Generally, we retain data for up to six years for legal and contractual purposes.
Your Rights
Under UK data protection laws, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your personal data, where applicable
- Withdraw consent to the processing of your personal data
- Object to processing for marketing purposes
- Request data portability
To exercise any of these rights, please contact us using the details given below.
Marketing Communications
We may contact you with offers, promotions, or updates regarding our services, but only if you have opted in. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
Call Recordings and Quality Assurance
Calls made to our customer service team may be recorded for training, quality assurance, and dispute resolution purposes. Recordings are stored securely and are only accessible to authorised personnel.
Embedded Content and External Services
Our website may include content from third-party websites, such as videos, images, or social media buttons. These external sites may collect data about your interaction with the content. We are not responsible for their privacy practices. Please review the privacy policies of these third-party services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. The latest version will always be published on our website. If changes affect personal data already collected, we will notify you via email where possible.
Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, you may contact us:
Email: info@tawafeharamtravel.co.uk
Phone/WhatsApp: +44 2034 113786